Refund Policy

Non-Refundable Policy

At Magic Composite, customer satisfaction is our top priority. To ensure fairness and transparency in our transactions, we have a strict non-refundable policy. This policy is in place to handle specific situations where a refund may be considered, while making it clear that most sales are final.

Eligibility for Refunds

Refunds will only be issued under the following circumstances:

Shipping Issues:

• If your order has not been delivered due to errors on our part or our delivery partners.
  

• Once the product is shipped, we are no longer responsible for the delivery. Any issues with shipping, such as delays or damages caused by the shipping company, must be handled directly with the shipping carrier.

Manufacturing Defects:

• If the product you received has a verified manufacturing defect, such as damaged materials, improper stitching, or structural issues that make the item unusable.

Important Notes:

• Cosmetic or minor discrepancies that do not affect the product’s functionality or intended use do not qualify as manufacturing defects.

• Refunds are not available for personal preferences such as dislike of the color, size issues, or changes of mind.

Notification Requirements

To initiate a refund request, customers must:

• Notify us within 1 day of receiving the product. Notifications made beyond this timeframe will not be considered, and the sale will be deemed final.

• Provide a detailed description of the issue, including:

  • Order number

  • Clear photographs or video evidence of the issue

  • Any additional details that support your claim

Please ensure your notification is sent to themagicmaninc@gmail.com promptly. Failure to provide complete information may result in a delay or denial of your refund request.

Non-Refundable Situations

The following scenarios are strictly non-refundable:

• Change of Mind: If you decide you no longer want the product after purchase.

• Wear and Tear: Damage resulting from regular use or mishandling by the customer.

• Delayed Notifications: Requests made after the 1-day notification period will not be entertained under any circumstances.

• Custom or Personalized Orders: Items that have been customized or personalized to your specifications are non-refundable.

Refund Process

Once your refund request is approved:

• We will process the refund to your original payment method within 10 business days.

• Shipping fees are non-refundable, except in cases of shipping errors or lost packages.

• If your refund request is denied, we will notify you with a detailed explanation.

Additional Assistance

For any further questions or clarification regarding this policy, feel free to reach out to our support team at themagicmaninc@gmail.com or send us a DM on our social media channels. We are here to assist you and ensure a smooth shopping experience.

Thank you for your understanding and cooperation. We appreciate your trust in Magic Composite.

---